Hello Patient

AI patient engagement to reduce no-shows and improve access.

Hello Patient is an AI patient engagement platform that automates appointment scheduling, reminders, and follow-up communications for healthcare providers, with the goal of reducing no-shows, improving patient access, and lightening the administrative burden on front-desk and care coordination staff. It targets small to mid-sized healthcare providers — practices, clinics, and health systems at that scale — that need to maintain consistent patient communication at a volume that manual outreach cannot sustain. The platform uses multiple underlying LLM providers and integrates with existing scheduling and EHR systems. Hello Patient differentiates through its focus on the operational and financial impact of patient engagement — no-show reduction and scheduling efficiency — rather than clinical decision support.

Compliance

HIPAA SOC 2

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Key Features

Automated appointment reminders: Sends AI-driven reminders to patients via their preferred channel ahead of scheduled appointments, with follow-up prompts that reduce the no-show rate without requiring staff to make individual calls.
Intelligent scheduling automation: Handles appointment scheduling requests from patients, coordinating availability and confirming bookings without requiring front-desk staff to manage each interaction manually.
Follow-up communication: Automates post-visit and post-procedure follow-up communications, ensuring patients receive the right information and prompts to adhere to care plans after leaving the facility.
Multi-channel outreach: Communicates with patients via text, email, and other channels based on patient preference, improving reach and response rates compared to single-channel approaches.
HIPAA-compliant messaging: Manages patient communications within a HIPAA-compliant framework, ensuring that automated messaging involving protected health information meets regulatory requirements.

Use Cases

For medical practices reducing no-show rates: A primary care or specialty practice with a high no-show rate deploys Hello Patient to automate reminder sequences and make it easy for patients to confirm or reschedule, measurably improving schedule utilization without adding front-desk workload.
For clinics improving patient access and throughput: A clinic trying to reduce the gap between referral and appointment deploys Hello Patient’s scheduling automation to accelerate intake and reduce the time patients wait to be seen.

Pricing MODELS

Saas subscription

Pricing Summary

Hello Patient uses a custom SaaS subscription pricing model. Specific pricing is not publicly listed — providers contact the company for a quote based on their size and use case.