Ema

Universal AI employee that automates work across every enterprise team

Ema is a Mountain View-based enterprise AI platform that positions itself as a “universal AI employee” — an agentic layer that any business team can deploy to automate complex, cross-functional workflows across their existing enterprise applications without needing to build separate automations for each use case. Its core platform, the Ema Universal AI Employee, is designed to handle multi-step tasks that span multiple systems (CRMs, HRISs, ERPs, ticketing tools) and can operate across customer service, HR, legal, sales, IT, and other functions. Ema focuses on enterprise-grade security with its EmaFusion architecture — a proprietary framework for orchestrating across multiple LLMs while enforcing data governance. It has raised $61M+ including a $30M Series A in 2024 with backing from Accel, Prosus, and others.

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Key Features

Universal AI Employee: Pre-built specialist agents for functions like customer service, HR, legal, and IT support that can be deployed out-of-the-box and adapted to a company’s specific workflows and policies.
EmaFusion orchestration: A proprietary multi-LLM routing engine that selects and combines models based on the task type and cost-accuracy tradeoff, rather than relying on a single provider — designed for enterprise reliability and governance.
Cross-application workflow automation: Agents connect to existing enterprise tools and take actions across them (retrieving data, updating records, triggering processes) rather than working only within Ema’s own interface.
Low-code workflow builder: Business teams can customize agent behavior and build new automations through a visual interface, without requiring deep technical resources.
Enterprise security and compliance controls: Data privacy architecture, access controls, and audit logging designed for enterprise deployment requirements.
Multilingual support: Agents communicate with employees and customers in multiple languages, enabling global enterprise deployments.

Use Cases

For enterprise HR automation: An HR team deploys Ema to handle employee onboarding, policy Q&A, and benefits inquiries at scale — freeing HR business partners from high-volume routine requests.
For customer service teams: A company uses Ema’s customer service agent to handle tier-1 support across channels, connecting to its CRM and ticketing system to resolve common issues without escalation.
For IT and legal operations: A company automates repetitive IT helpdesk responses and contract review workflows, using Ema’s cross-application capability to pull information from multiple systems and prepare structured outputs for review.