Giga

Real-time, emotionally intelligent voice AI for enterprise support

Giga is a San Francisco-based AI platform that deploys voice and digital agents for enterprise customer support, with a strong emphasis on voice-first, emotionally aware interactions. Founded by Varun Vummadi and Esha Manideep, the platform ingests a company’s full support knowledge base and generates agents that can reason across complex policies in real time, handling millions of calls per month without human handoff. A notable design choice is the “Agent Canvas” environment, where enterprises can define policies, conversation flows, and escalation logic in plain language rather than code. Giga targets high-compliance industries — including e-commerce, financial services, healthcare, and telecommunications — and positions fast deployment (under two weeks) as a core competitive advantage over slower enterprise implementations. For regulated industries requiring data isolation, Giga can deploy the full stack on the client’s own cloud infrastructure.

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Key Features

Emotionally aware voice AI: Agents detect tone, urgency, and sentiment in real time and adapt responses accordingly, including handling accents, interruptions, and rapid conversational turns across 99+ languages.
Agent Canvas: A low-code environment where teams define policies, compliance guardrails, escalation paths, and conversation flows in plain language, without requiring engineering to modify agent behavior.
Contextual memory: Every conversation is stored and used to improve future interactions, so the agent’s understanding of a customer and their situation accumulates over time.
Analytics and automated QA: Built-in dashboards surface resolution rates, escalation rates, and root-cause patterns; the system flags recommended policy changes based on call data.
Rapid enterprise deployment: The platform ingests existing support transcripts and policies to build agents, allowing deployment in under two weeks rather than the months typical of large enterprise implementations.
Isolated deployment for regulated industries: For high-compliance environments, Giga can deploy on the client’s own cloud infrastructure using open-source models, with no data passing through Giga’s systems.

Use Cases

For large-scale consumer platforms: A global consumer app handles tens of millions of monthly support interactions across 40+ countries — Giga deploys multilingual agents that resolve issues without wait times and feed performance data back to reduce escalations.
For regulated financial services: A bank or fintech deploys Giga in an isolated cloud environment to automate compliance-adjacent tasks (e.g., flagging unusual transactions, account verification) with full data sovereignty.
For high-volume inbound call centers: A telecom or healthcare company replaces traditional IVR with voice agents that understand natural speech, route based on emotional signals, and complete tasks end-to-end.