Synthflow AI is a Berlin-based no-code platform for building, deploying, and managing AI voice agents for phone-based customer service and sales automation. It targets a wide range of company sizes — from SMBs and agencies to mid-market and enterprise — and allows non-technical users to configure voice agents through a drag-and-drop visual builder without writing code. Agents handle both inbound and outbound calls across use cases including appointment scheduling, lead qualification, customer support, and AI IVR replacement. The platform bundles voice engine, transcription, LLM usage, CRM integrations, and telephony into a single subscription, which it positions as simpler to budget against compared with developer-focused platforms that require assembling separate components. Pricing starts at roughly $0.08/min for voice usage, with tiered monthly plans for lower-volume use cases and custom enterprise pricing for high-volume deployments.
Synthflow AI
No-code AI voice agents for inbound and outbound calls
Compliance
GDPR HIPAA SOC 2
Key Features
- No-code visual flow builder: A drag-and-drop interface for building agent logic, voice configurations, and call flows without engineering support, aimed at business teams deploying their own agents.
- Inbound and outbound call handling: Agents manage both incoming customer calls and outbound campaigns from the same platform, covering support, lead qualification, and appointment booking.
- Multilingual support: Agents operate in 30+ languages, enabling deployments for multilingual audiences without separate language-specific configurations.
- Bundled telephony and integrations: SIP-based telephony, CRM connectors (HubSpot, Salesforce, Zapier), and transcription are included in the subscription rather than requiring separate third-party accounts.
- BELL framework: Synthflow’s own operating model for the voice agent lifecycle — Build, Evaluate, Launch, Learn — with built-in simulation testing and Auto-QA for performance monitoring post-deployment.
- White-label option: Agencies can deploy branded voice agents for clients under their own brand rather than Synthflow’s.
Use Cases
- For SMB and agency deployments: A marketing agency or small business builds and launches voice agents for appointment booking and lead qualification without hiring engineers or managing separate telephony infrastructure.
- For healthcare and real estate automation: A healthcare provider or real estate team deploys agents to handle scheduling, intake questions, and lead qualification calls 24/7.
- For enterprise call volume: A company with high inbound call volumes uses Synthflow’s enterprise tier to deploy agents at scale with custom SLAs and dedicated support.
Pricing MODELS
Freemium, Usage-based
Pricing Summary
Freemium and usage-based, scaling to enterprise. Pricing runs approximately $0.08–$0.09/min for voice usage (base rate). Monthly plans start around $29/month (Starter, ~50 included minutes) and a Growth tier around $99/month; enterprise is custom-quoted. Pricing for the LLM layer is separate and varies by model chosen. All major features (transcription, CRM integrations, multilingual support) are bundled into plans rather than charged as add-ons.
Company Size Fit
Enterprise Mid-market SMB
Technical Snapshot
API Available
Yes
LLM Provider
Multi-model
Open Source
No
Deployment Options
Cloud Saas