Bravi is an AI operating system for home-services businesses — such as HVAC, plumbing, and similar trades — that replaces front office operations with AI agents handling inbound calls, chats, and customer follow-ups, layered with an internal AI copilot that helps staff with product and pricing questions. Home-services businesses depend heavily on front office staff to answer calls, book jobs, and handle customer communication, but staffing these roles consistently is a persistent operational challenge for many operators; Bravi addresses this by automating the front office function with AI agents while also supporting remaining staff with an internal copilot for technical and pricing knowledge. The platform has adoption among home-services companies across Europe and the US, targeting SMB and mid-market operators in this sector. It differentiates through its dual focus — replacing front office customer interaction while also augmenting internal staff knowledge — and its specific specialization in the home-services trade business model.
Bravi
AI operating system replacing front office work for home-services businesses.
Compliance
GDPR SOC 2
Key Features
- AI call handling: Deploys AI agents to answer and manage inbound customer calls, handling scheduling, inquiries, and routine communication without requiring dedicated front office staff for every interaction.
- Chat and follow-up automation: Automates customer chat interactions and follow-up communications, ensuring consistent customer engagement without manual staff effort for each touchpoint.
- Internal AI copilot: Provides an internal assistant that helps staff quickly answer product and pricing questions, supporting accurate and fast responses to customers or technicians in the field.
- Front office replacement model: Designed to substitute for traditional front office staffing functions rather than simply augmenting them, addressing the staffing instability common in home-services front office roles.
- GDPR-compliant operations: Built with European data protection requirements in mind, relevant for its customer base across Europe as well as the US.
- Multi-model architecture: Uses multiple underlying LLM providers to power the call handling, chat, and internal copilot functions.
Use Cases
- For home-services operators struggling with front office staffing: An HVAC or plumbing company experiencing high turnover in front office roles deploys Bravi to handle calls and scheduling consistently, regardless of staffing fluctuations.
- For multi-location home-services businesses standardizing customer interaction: A home-services company operating across multiple locations uses Bravi to ensure consistent call handling and customer communication quality across all sites without training and managing a large distributed front office staff.
Pricing MODELS
Saas subscription
Pricing Summary
Bravi uses a SaaS subscription model with custom enterprise pricing for larger organizations. Specific pricing tiers are not publicly listed — organizations contact the company for a quote.
Company Size Fit
Mid-market SMB
Technical Snapshot
API Available
Yes
LLM Provider
Multi-model
Open Source
No
Deployment Options
Cloud Saas